QOLA Nicotine Pouches - Terms & Conditions of Use

These Terms and Conditions of Use ("Terms of Use") are made between Sinovision Trading L.L.C. defined as ("QOLA," "We," "Our," "Us") and its customers defined as ("Customer/s" or "You" or "Your"), to govern your access to and use of this site or platforms (as defined below) including all information, tools, and services available through it. By accessing or using the site or platform, you agree to these Terms of Use and our Privacy Policy. Sinovision Trading L.L.C. is a company established under the laws of Iraq.

The services and the information obtained through this site do not alter, modify, or supersede the terms or conditions of any other agreement you may have with Sinovision Trading L.L.C. or any of its subsidiaries or Affiliates. These Terms of Use (together with any documents referred to herein) set out the terms under which you may access and use, whether as a guest or as a registered user on the QOLA website or its product website (www.qolapouch.com and any related subdomains) and its social media pages or other technologies platforms in whatever form (collectively, the "Platforms").

These Terms of Use constitute a legally binding agreement between Sinovision Trading L.L.C. and its customers, outlining their respective rights and obligations. When read in conjunction with our Privacy Policy, these Terms set forth rights and obligations for our interactions with you, including the collection, processing, and use of personal data.

Prior to accessing, browsing, or registering on our Platforms, it is imperative to carefully read these Terms of Use and our Privacy Policy. These documents govern your access to and interaction with our Platforms. By using our Platforms, you acknowledge and agree to be bound by these terms and conditions. If you do not consent to these terms and conditions, you are prohibited from accessing, browsing, registering, or using our Platforms.

Age Restriction

Our products are only for individuals aged 18 and older. By using our Platforms or purchasing our products, you confirm that you meet this age requirement.

Personal Use

All QOLA products are strictly for personal use. You are permitted to use one pouch at a time, and reselling or distributing the product in any form or by any unauthorized individual or entity is strictly prohibited.

Pricing

The official retail price for our product, 'QOLA Nicotine Pouch,' will be displayed on our official Platforms. Any price adjustments must be explicitly authorized by Sinovision Trading L.L.C.. Unauthorized sales of our product, premature release announcements, or the sale of our products at prices deviating from those officially published on our Platforms will constitute a violation of our terms and conditions and therefore will be subject to legal actions, including but not limited to lawsuits.

Liability and Responsibility

Sinovision Trading L.L.C. shall not be held responsible for any misuse of the products or for any harm resulting from improper use. We shall not be liable for any products purchased through unauthorized resellers, and users are encouraged to purchase products only through authorized platforms. Nicotine is an addictive chemical. QOLA Nicotine Pouches are not intended as a smoking cessation product and have not been approved as such. They are not intended to diagnose, treat, cure, or prevent any disease. If you have any health concerns, consult your physician before use.

Misuse and Unauthorized Sales

Any misuse of QOLA products or sales made through unauthorized channels will result in legal consequences. Sinovision Trading L.L.C. will not bear any liability for products purchased through unauthorized sellers.

Data Protection and Privacy

We are committed to protecting your personal data and ensuring compliance with all applicable laws. The following outlines our approach to data protection:

• Compliance with Applicable Data Protection Laws: We are committed to protecting your personal data and ensuring compliance with Iraq laws. By using our Platforms and providing your personal information, you consent to the collection, storage, and processing of your data in accordance with these laws and our Privacy Policy.
• Data Collection: We collect, store, and process personal data such as your name, email address ([email protected] for inquiries), shipping address, payment information, and any other relevant information that you voluntarily provide to us while using our Platforms. This data is used for providing services, processing orders, communicating with you, and improving our offerings.
• Data Security: We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, or theft. However, despite our best efforts, we cannot guarantee absolute security, and you provide data at your own risk.
• Data Sharing and Third Parties: We do not sell, trade, or otherwise transfer your personal data to third parties for their marketing purposes without your explicit consent, except when required by law or in situations where third-party service providers assist in operating our Platforms (e.g., payment processors, shipping companies). Any data shared with third parties will be in accordance with applicable laws and for the purpose of delivering services effectively.
• Data Retention: Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, in compliance with Iraqi laws. We will delete or anonymize data when it is no longer needed.
• Data Subject Rights: Depending on your jurisdiction, you may have rights to access, rectify, erase, restrict processing of, and object to the processing of your personal data. You may also have the right to data portability and to withdraw consent where processing is based on consent. Please refer to our Privacy Policy for more details or contact us at [email protected].
• Data Breach: We will notify you and relevant authorities in case of a data breach in accordance with applicable legal requirements.

Shipping Terms

We are dedicated to delivering your orders promptly and efficiently. However, please note the following regarding our shipping and refund policy:

• Delivery Attempts: We will attempt to deliver your order three times. If the item is not successfully delivered after these attempts, we reserve the right to apply specific refund conditions.
• Refund Exclusions for Failed Delivery: If the item is not delivered after the specified number of attempts due to customer unavailability or incorrect information provided by the customer, we may issue a refund for the cost of the item, excluding any shipping charges and potentially a restocking fee.
• Customer Responsibility: The customer is responsible for providing accurate and complete delivery information (including contact number and full address) and being available for delivery during the designated times.
• Communication: We are committed to keeping you informed. We will make every effort to communicate delivery attempts and provide updates regarding your order status via email.
• Shipping Restrictions: We reserve the right to restrict shipping to certain countries or regions based on local regulations regarding nicotine products or logistical limitations. You are responsible for ensuring that the import and possession of QOLA Nicotine Pouches are legal in your jurisdiction.

Customer Compliance

We have the right to block or suspend access to our services for any customer who fails to comply with our Terms of Use or engages in fraudulent or abusive behavior.

Return and Refund Policy

Customers have a maximum of fourteen (14) days from the date of delivery to request a return and refund for the following accepted reasons, provided the product is unopened and in its original condition:

• If you receive an item that does not match your order (wrong flavor, strength, etc.).
• If the item arrives damaged or defective.

Proof of purchase (order confirmation or receipt) is required. To initiate a return, please contact us at [email protected] with your order details and reason for return. Shipping costs for returns due to customer error or change of mind may be borne by the customer.

Compliance with Relevant Cybersecurity Regulations

We ensure compliance with applicable cybersecurity regulations in Iraq, including the implementation of best practices for securing personal and organizational data from cyber threats and breaches.

Intellectual Property Rights

In these Terms of Use, "Intellectual Property Rights" means all intellectual property rights and includes: Copyright, patents, database rights, and rights in trademarks (including "QOLA" and associated logos), designs, know-how, and confidential information (whether registered or unregistered). Sinovision Trading L.L.C. owns (and where applicable is the licensee of) all Intellectual Property Rights in the Content of the Platforms. All rights, including those not expressly granted, in and to the Platforms and the Content accessible thereon, are reserved by Sinovision Trading L.L.C.. Except as otherwise described herein, nothing on Our Platforms shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark or logo displayed on the Platforms without Our prior written permission.

Use of Content on the Platforms

You may access, copy, download, and print the Content contained on Our Platforms for your personal and non-commercial use, provided You do not modify or delete any copyright, trademark, or other proprietary notice that appears on the Content You access, copy, download, or print. Any other use of Content on the Platforms, including but not limited to the modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of, or the creation of derivative works from, any material, information, software, products or services obtained from the Platforms, or use of the Platforms for purposes competitive to Sinovision Trading L.L.C., is expressly prohibited.

Limitation of Liability

To the fullest extent permitted by the laws of Iraq, Sinovision Trading L.L.C. excludes all liability for any loss, damage, or injury arising from the misuse of our Platforms, products, or services, including but not limited to any indirect, incidental, special, consequential, or punitive damages. Our total liability to you for any claim arising out of or relating to these Terms of Use or your use of the Platforms or Products shall not exceed the amount you paid for the Product giving rise to the claim.

Applicable Law

The laws of Iraq will govern these Terms of Use, and the competent courts of Iraq shall have exclusive jurisdiction over any disputes arising from these Terms of Use.

Contact Information

If you have any questions regarding these Terms of Use, please contact us at:

Sinovision Trading L.L.C.

Email: [email protected]

Website: www.qolapouch.com